1. Important Notice
Erexol (accessible at erexolstore.com) is not a retailer, manufacturer, or distributor of any products. Our website is an affiliate marketing and informational platform that provides promotional content about the dietary supplement Semaxin. When you click a button such as "Order Now" or "Buy Now" on our website, you are redirected to an external third-party commercial partner's website, where any subsequent purchase is conducted entirely between you and that third-party seller.
Because Erexol does not sell products, process payments, fulfill orders, or ship merchandise, we are not in a position to process refunds, exchanges, or returns of any kind. All transactions are handled exclusively by the third-party commercial partner to whom you are redirected. This Refund Policy exists to clearly communicate this arrangement and to guide you on how to address any refund or return concerns you may have.
For more information about the nature of our website and the affiliate marketing model we operate under, please refer to our Terms & Conditions.
2. Refunds and Returns
All requests for refunds, returns, product exchanges, or order cancellations must be directed to the third-party seller from whom you made your purchase. Erexol has no authority or ability to approve, deny, or process any such requests on behalf of any commercial partner.
The refund and return policies applicable to your purchase are determined solely by the third-party seller and may vary. We strongly recommend that you carefully review the refund and return policies posted on the seller's website before completing any purchase. Additionally, we advise you to retain a copy of your order confirmation, receipt, and any correspondence with the seller, as these documents may be required if you wish to request a refund or return.
3. How to Request a Refund
If you wish to request a refund or return for a product you purchased through a link on our website, please follow these steps:
- Locate the order confirmation email or receipt you received from the third-party seller at the time of purchase. This document should contain the seller's contact information and order reference number.
- Visit the seller's website and review their refund and return policy for applicable terms, conditions, timeframes, and procedures.
- Contact the seller's customer support team directly using the contact information provided in your order confirmation or on their website.
- Follow the instructions provided by the seller to initiate your refund or return request.
Erexol does not process, facilitate, or mediate refund or return requests. We are unable to contact the seller on your behalf, provide order status information, or intervene in any dispute between you and the seller.
4. What We Can Help With
While Erexol cannot assist with product refunds, returns, or order-related inquiries, we are happy to help you with matters related to our website, including:
- Questions about the informational content published on our website.
- General information about Semaxin, such as product descriptions, listed ingredients, and suggested usage as described on our website.
- Technical issues related to the functionality of our website, such as broken links or page loading problems.
- Questions about our Terms & Conditions, privacy practices, or cookie usage.
For any of the above matters, please reach out to us through our Contact page.
5. Contact Information
For matters related to our website (not product refunds or orders), you may contact Erexol using the information below:
Erexol
Address: 205 Archbishop Makarios Avenue, Limassol 3030, Cyprus
Email: [email protected]
Please remember that for any questions regarding purchases, orders, shipping, delivery, refunds, or product quality, you must contact the third-party seller directly.